These Terms and Conditions set out the agreement between the removal company and the customer for domestic and commercial removals, storage, and associated services in Docklands and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following words have the meanings given:
Company means the removal service provider supplying the removal, storage, packing, dismantling, reassembly, and related services.
Customer means the person, firm, or organisation who requests or uses the services of the Company.
Services means any removal, packing, unpacking, storage, clearance, or associated work carried out by the Company.
Goods means all furniture, personal belongings, business equipment, and any other items which are the subject of the Services.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.
The Company provides residential and commercial removal services, including loading, transportation and unloading of Goods, as well as optional packing, unpacking, furniture dismantling and reassembly, and short-term or long-term storage where agreed in advance.
The Company operates primarily in Docklands and nearby areas but may undertake moves to and from other locations by prior arrangement. Any specific service details, including dates, times, addresses, access arrangements, and special requirements, will be confirmed in writing before the scheduled move.
All bookings must be made directly with the Company. A booking will only become a confirmed Contract when the Company has accepted the Customer’s request and the Customer has accepted the quotation and any applicable deposit has been received.
The Company may require an on-site or virtual survey to assess the volume of Goods, access conditions, parking, and any special handling requirements, especially for large or complex removals.
Quotations are based on the information provided by the Customer and on the conditions observed during any survey. The Customer must ensure that all relevant information is accurate and complete. Failure to disclose relevant details may result in additional charges or, in extreme cases, cancellation of the Services.
The Customer is responsible for checking the quotation and confirming that all details are correct, including dates, addresses, contact details, and the scope of work.
All quotations are provided subject to these Terms and Conditions and are usually valid for a limited period specified in the quotation. The Company reserves the right to amend or withdraw a quotation if the Customer’s requirements change or if there is a significant delay between the quotation date and the booking date.
Prices may be based on factors including but not limited to the volume or weight of Goods, distance between properties, access conditions, parking constraints, the need for additional manpower or equipment, and the level of packing services required.
Additional charges may apply if:
There are delays or waiting times beyond the Company’s control, such as late key release, legal completion delays, or restricted access to premises.
The Customer adds items or services not included in the original quotation.
Parking fees, congestion charges, tolls, or similar costs are incurred while providing the Services.
Access is significantly more difficult than outlined at the time of quotation, such as long carrying distances, limited lift access, or narrow staircases requiring extra handling.
The Customer agrees to pay the Company the full amount for the Services as set out in the quotation and any agreed changes. Unless otherwise agreed in writing, payment terms are as follows:
A deposit may be required to secure the booking. The deposit amount and due date will be communicated at the time of booking.
For most local removals, the outstanding balance is payable no later than the day of the move, and in many cases in advance, depending on the nature and duration of the job.
For commercial or long-distance removals, full payment may be required in advance.
Payment must be made using an accepted payment method as specified by the Company. The Customer is responsible for ensuring that cleared funds are received by the Company in accordance with the agreed payment schedule.
If the Customer fails to pay any amount when due, the Company reserves the right to:
Withhold or suspend the Services until payment is received.
Charge interest on overdue sums at a reasonable commercial rate from the due date until the date of payment.
If the Customer needs to cancel or postpone a booking, they must notify the Company as soon as possible. Cancellation or postponement fees may apply, depending on the notice period:
If cancellation or postponement occurs more than a specified number of working days before the scheduled moving date, the Company may retain part or all of the deposit to cover administrative costs.
If cancellation or postponement occurs within a short period before the moving date, up to the full quoted amount may become payable, particularly where the Company is unlikely to fill the allocated time slot.
The exact notice periods and fees will be stated in the quotation or booking confirmation. Any refund of deposits or prepayments is at the Company’s discretion within the framework of these Terms and Conditions.
The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, safety concerns, or legal restrictions. In such cases, the Company will seek to reschedule the Services or, if rescheduling is not possible, provide an appropriate refund for any amounts paid for Services not carried out. The Company will not be liable for consequential losses arising from such cancellations or delays.
The Customer agrees to:
Provide accurate information regarding the nature and quantity of Goods and any special requirements.
Ensure that all Goods are properly packed (if self-packed) and ready for loading at the agreed time, unless packing services have been arranged with the Company.
Arrange suitable parking and any necessary permits for loading and unloading at all premises involved in the move.
Ensure that the premises are accessible at the agreed times and that any lifts or access routes are available and safe for use.
Be present or represented by an authorised person during collection and delivery to provide instructions and sign necessary documentation.
Check that nothing has been left behind at the collection address before the Company departs.
The Company will not carry or store certain items, including but not limited to:
Illegal goods, stolen items, or items obtained unlawfully.
Explosives, flammable or hazardous materials, including fuel, gas cylinders, chemicals, and solvents.
Perishable items requiring refrigeration or special handling, unless agreed in writing.
Valuables such as cash, jewellery, important documents, or irreplaceable items where the Customer has been advised to transport these personally.
If such items are presented without prior disclosure, the Company may remove them from the load or refuse to transport them. The Customer will be responsible for any costs, losses, or damage resulting from the inclusion of prohibited items.
The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading Goods. Liability for loss of or damage to Goods while in the Company’s custody or control will be subject to the limitations set out in this section.
The Company’s liability may be limited to a maximum amount per claim or per item, as stated in the quotation or separate policy documents. The Customer may be able to purchase additional cover or arrange their own insurance if the standard limitation is not sufficient for their needs.
The Company will not be liable for:
Normal wear and tear, minor marks, or scuffs that are reasonably expected during a move, particularly on items that are old, fragile, or previously damaged.
Loss or damage resulting from poor or inadequate packing by the Customer, including cartons that are overfilled, underfilled, or not sealed properly.
Loss or damage arising from inherent defects in Goods, including instability of flat-pack furniture, existing weaknesses, or materials prone to breakage.
Loss or damage where the Customer or their representative has instructed the Company to proceed in a manner against the Company’s advice.
Indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.
The Customer must inspect Goods as soon as reasonably possible after delivery and notify the Company in writing of any loss or damage within a reasonable period. Failure to report issues promptly may affect the ability to investigate the matter and determine liability.
The Company may, by prior arrangement, remove and dispose of unwanted items as part of a clearance or removal service. All such activities will be carried out in compliance with applicable waste and environmental regulations.
The Customer must disclose in advance any items intended for disposal, including furniture, white goods, electronic waste, and bulky items, so that the Company can assess requirements and provide an accurate quotation.
Where the Company removes waste or unwanted items, it will do so using authorised facilities and in accordance with relevant regulations. Certain items may incur additional disposal charges, including mattresses, electrical equipment, or items requiring special handling.
The Company reserves the right to refuse to remove any items that may be hazardous, contaminated, or not compliant with waste regulations. The Customer remains responsible for any items that cannot be legally or safely disposed of by the Company.
Where the Customer uses storage services provided or arranged by the Company, Goods will be stored in suitable facilities, and reasonable measures will be taken to protect them from loss or damage. The terms of storage, including access arrangements, charges, insurance, and termination, will be confirmed separately if applicable.
The Customer is responsible for keeping the Company informed of any changes to contact details while Goods are in storage. If charges are not paid when due, the Company may exercise a lien over the Goods and, ultimately, may arrange for their sale or disposal to recover unpaid amounts, following appropriate notice.
The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times. The Customer acknowledges that delays can occur due to traffic, weather, access issues, or other factors beyond the Company’s control.
The Company will not be liable for delays or failure to perform the Services where such failure arises from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, accidents, strikes, road closures, breakdowns, or legal restrictions.
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible so that the issue can be investigated and, where appropriate, resolved.
The Customer should provide full details of the issue, including dates, addresses, a description of any loss or damage, and supporting information. The Company will review the matter and respond within a reasonable timeframe.
Both parties will use their best efforts to resolve disputes amicably. If a dispute cannot be resolved directly, either party may pursue any legal remedies available under the governing law.
The Company will collect and process personal data only to the extent necessary to provide the Services, manage bookings, handle payments, and communicate with the Customer. Personal information will be handled in accordance with applicable data protection laws.
The Customer agrees that their details may be stored securely by the Company and used for administration, accounting, and, where permitted, for providing information about relevant services. Personal data will not be sold to third parties.
These Terms and Conditions and any Contract formed under them are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the Contract is formed.
By confirming a booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
If you're looking for top quality services that won't cost you a fortune call one of the most experienced removal companies Docklands.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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